Privacy Policy
Effective Date: November 6, 2025
Estimated Reading Time: 10-12 minutes
Introduction & Our Commitment
At Rankly ("we," "us," "our," or the "Company"), we take your privacy seriously. This Privacy Policy explains in detail how Rankly Live LLC collects, uses, discloses, stores, and safeguards your personal information when you access or use our Discord server listing platform, website (rankly.live), services, and related applications (collectively, the "Service").
BY USING THE SERVICE, YOU CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. If you do not agree with our practices, please do not use the Service.
This Privacy Policy is incorporated into and subject to our Terms of Service. We encourage you to read this entire document carefully to understand how your data is handled, your rights, and the choices available to you.
1. Information We Collect
1.1 Information You Provide Directly
Discord Authentication Data:
- •Discord user ID (unique identifier)
- •Username, discriminator, and display name
- •Avatar/profile picture URL
- •Email address (if you grant OAuth permission)
- •Server memberships (used only for ownership verification)
Content & Interactions:
- •Server listings, descriptions, tags, and categories
- •Reviews, ratings, and comments you post
- •Votes, favorites, and bookmarks
- •Auction bids and credit transactions
- •Support tickets and communications with staff
Payment Information:
- •Billing name and email (processed securely through third-party payment processors)
- •Transaction history and payment method metadata (we do NOT store credit card numbers or bank account details)
- •Withdrawal account information (for earned credits cashout)
1.2 Automatically Collected Information
Technical Data:
- •IP address, geolocation (country/city level), and ISP information
- •Browser type, version, language, and user agent string
- •Device information (operating system, screen resolution, device type)
- •Referring URLs, exit pages, and navigation paths
Usage Analytics:
- •Pages viewed, time spent on pages, and click patterns
- •Search queries and filters applied
- •Session duration, engagement metrics, and interaction timestamps
- •Feature usage statistics and performance data
Cookies & Tracking Technologies:
- •Session cookies (essential for authentication and functionality)
- •Preference cookies (save your settings and language preferences)
- •Analytics cookies (help us understand usage patterns)
- •Third-party advertising cookies (for targeted ads, can be disabled)
1.3 Information from Third Parties
We may receive additional information from:
- →Discord: Profile updates, server ownership changes, and account status
- →Payment Processors: Transaction status, fraud detection alerts, and payment verification
- →Analytics Providers: Aggregated demographic data and behavioral insights
- →Fraud Prevention Services: Risk scores and abuse detection signals
2. How We Use Your Information
We use the collected information for the following legitimate business purposes:
Service Provision & Core Functionality
- →Create and manage your user account
- →Enable server listings, voting, reviews, and auctions
- →Process credit purchases, transactions, and withdrawals
- →Calculate and distribute earned credits and session rewards
- →Provide customer support and respond to inquiries
Platform Improvement & Personalization
- →Analyze usage patterns to enhance user experience and features
- →Personalize content, recommendations, and search results
- →Conduct A/B testing and product development research
- →Optimize platform performance, speed, and reliability
Security, Fraud Prevention & Compliance
- →Detect, prevent, and investigate fraud, abuse, and violations
- →Enforce our Terms of Service and Community Guidelines
- →Protect against unauthorized access and security threats
- →Comply with legal obligations, court orders, and regulatory requirements
Communications & Marketing
- →Send important service updates, announcements, and notifications
- →Deliver promotional content, newsletters, and special offers (opt-out available)
- →Notify you about new features, events, and platform changes
- →Request feedback, reviews, and participate in surveys
3. How We Share Your Information
✅ OUR COMMITMENT
WE DO NOT SELL YOUR PERSONAL INFORMATION TO THIRD PARTIES. Your data is not a commodity. We only share information in the limited circumstances described below.
3.1 Service Providers & Business Partners
We share data with trusted third-party service providers who assist in operating our platform:
- •Payment Processors: Stripe, PayPal, and other payment gateways for transaction processing
- •Cloud Hosting: AWS, Cloudflare, and server infrastructure providers
- •Analytics Services: Google Analytics, Plausible Analytics for usage insights
- •Email Services: SendGrid, Mailgun for transactional and promotional emails
- •Customer Support: Help desk and ticketing platforms
All service providers are contractually obligated to protect your data and use it only for specified purposes.
3.2 Discord Platform
We share minimal data with Discord solely for OAuth authentication purposes. Discord's own Privacy Policy governs their handling of your Discord account information.
3.3 Public Information
The following information is publicly visible and may be indexed by search engines:
- →Your username and avatar (from Discord)
- →Server listings you create (name, description, tags, images)
- →Public reviews and ratings you post
- →Server statistics and vote counts
3.4 Legal Requirements & Protection
We may disclose your information when legally required or necessary to:
- →Comply with court orders, subpoenas, or legal processes
- →Respond to government requests or law enforcement inquiries
- →Protect our rights, property, or safety, and that of our users
- →Prevent fraud, abuse, or illegal activities
- →Enforce our Terms of Service and Community Guidelines
3.5 Business Transfers
In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity. You will be notified via email and prominent Service notice of any such change in ownership or control.
4. Data Retention & Storage
4.1 How Long We Keep Your Data
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law:
Active Accounts
Data retained as long as your account is active and for 90 days after last login.
Transaction Records
Kept for 7 years for tax, accounting, and legal compliance purposes.
Analytics Data
Aggregated and anonymized after 24 months, retained indefinitely for research.
Deleted Accounts
Most data deleted within 30 days; some records retained for fraud prevention (up to 2 years).
4.2 Data Storage & Security
Your data is stored on secure servers located in the United States and European Union. We implement industry-standard security measures including:
- •256-bit SSL/TLS encryption for data in transit
- •AES-256 encryption for data at rest
- •Regular security audits and penetration testing
- •Access controls and authentication mechanisms
- •Automated backups and disaster recovery procedures
However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Your Privacy Rights & Choices
Depending on your location, you may have certain legal rights regarding your personal information:
Right to Access
Request a copy of the personal data we hold about you
Right to Rectification
Correct inaccurate or incomplete information
Right to Deletion ("Right to be Forgotten")
Request deletion of your personal data (subject to legal retention requirements)
Right to Data Portability
Receive your data in a structured, machine-readable format
Right to Restriction
Limit how we process your data in certain circumstances
Right to Object
Object to processing for direct marketing or legitimate interests
Right to Opt-Out of Marketing
Unsubscribe from promotional emails via link in every message
Right to Withdraw Consent
Withdraw consent for data processing at any time (doesn't affect past processing)
How to Exercise Your Rights
To exercise any of these rights, contact us at:
- • Email: privacy@rankly.live
- • Subject Line: "Data Rights Request - [Your Request Type]"
- • Include: Your Discord username and email for verification
We will respond within 30 days. If we need more time, we'll notify you of the extension and reason.
6. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookie preferences through your browser settings.
Essential Cookies
Required for authentication and core functionality. Cannot be disabled.
Functional Cookies
Remember your preferences and settings. Can be disabled in settings.
Analytics Cookies
Help us understand usage patterns. Can be disabled in browser.
Advertising Cookies
Deliver targeted ads. Can be disabled via opt-out links.
7. Children's Privacy (COPPA Compliance)
Rankly is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@rankly.live. If we discover that we have collected personal information from a child under 13, we will delete it promptly.
Users aged 13-18 must have parental or guardian consent to use the Service. By using Rankly, users in this age range confirm they have obtained such consent.
8. International Data Transfers
Rankly operates globally, and your information may be transferred to, stored, and processed in countries other than your own. These countries may have data protection laws that differ from your jurisdiction.
When transferring data internationally, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission, Privacy Shield certification (where applicable), and other legal mechanisms to ensure your data remains protected in accordance with this Privacy Policy.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be communicated via email and prominent notice on the Service at least 14 days before the effective date. We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.
Last Updated: November 6, 2025 | Version 2.0
Privacy Policy Quiz! 🔒
Test your understanding of our privacy practices. It's fun and educational!
1. Does Rankly sell your personal information to third parties?
2. How long do Session Credits remain valid?
3. What authentication method does Rankly use?
4. Can you request deletion of your personal data?
5. What data is collected automatically when you visit Rankly?
0/5 questions answered
10. Contact Us
If you have questions, concerns, or requests about this Privacy Policy or our data practices, please contact us: